When a script fails, a sync stops, or month-end is blocked, you need someone who already knows the platform. Maayins support puts certified consultants and engineers on your problem, with published response times and no long-term lock-in.
Most support requests start the same way: something important stopped working, or a small change is stuck in a queue.
A script throws errors, a workflow stops firing, or a saved search returns the wrong numbers right when finance needs them.
Orders, customers, or invoices stop flowing between NetSuite, Salesforce, HubSpot, or Shopify, and nobody knows where the chain broke.
Requests are piling up and the person who knew how everything was set up is no longer available to fix it.
NetSuite, Salesforce, and HubSpot all ship regular updates. Sometimes a release quietly changes how a form, script, or report behaves.
New fields, roles, forms, approval steps, or a report that answers this quarter's question. Small changes, done right.
A previous partner left behind customizations nobody trusts. We review what is there, explain it, and fix what needs fixing.
Every plan gets the same certified team. The difference is how you buy time and how quickly we respond.
Best for: One-off fixes and short tasks
Best for: A steady flow of fixes, tweaks, and small projects
Best for: Teams that run on the platform every day
One team across all three platforms, so a problem that starts in one system and shows up in another gets traced end to end.
Need a dedicated team every month? Explore Managed Services.
Clear priorities, published targets, and a team that is available around the clock.
| Priority | Example | First response |
|---|---|---|
| Critical | Production down, or a business-critical process blocked (orders, invoicing, close) | 2 hours |
| High | An important feature is broken, but a workaround exists | 8 hours |
| Normal | Questions, small changes, and non-urgent fixes | 24 hours |
Response times are measured in clock hours, around the clock. First response means an engineer has reviewed your request and replied with next steps.
Support hours
24/7
Every day of the year
Including weekends and holidays
Email or use the contact form. Steps to reproduce and a screenshot help us move faster.
We confirm the priority, scope the work, and agree on the estimate before anything changes.
An engineer resolves the issue, testing in a sandbox first wherever your account allows it.
You get a short note on what changed and why, so the next person is not starting from zero.
Support is on demand: you bring us a fix, a change, or a question, and we resolve it. Managed Services is a dedicated team that runs and improves your platform every month. Many clients start with Support and move to Managed Services as their needs grow.
A 30-minute System Synergy review with a Maayins engineer. We look at what is breaking today and the changes that would stop it from happening again.
Schedule a System Synergy Audit